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Security & Privacy Policy
Petacular knows that security is very important to our clients. As such we use SSL (an internet standard) to protect our clients when they make payments through our store. We never pass credit card numbers by email or in an unsecured manner and we never store unencrypted data on this site.
We accept Visa, Mastercard or American Express. IMPORTANT: Be sure to supply us with your EXACT billing address as it appears on your credit card statement. ALL "bill to" addresses must be a perfect match to what your credit card issuer has on file for you. This site has been accepted by the Verified by Visa and Mastercard Secure programs.
Privacy - Petacular collects personally identifiable information (like names, postal addresses, email addresses, etc.) when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request and is not sold or used in any other manner. Petacular may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Pricing, Shipping Policy
All prices are in Canadian dollars. HST of 13% will be added to shipments going to provinces requiring HST collection, or 14% in New Brunswick, and GST of 5% will be added to shipments going to all other Canadian destinations.
Petacular ships throughout Canada and the USA via Canada Post and US Post. Options are Regular Parcel, Xpresspost and Priority Courier. When you begin the checkout process and select your location, our system will provide you with the shipping options available in your area and you may then select the method you prefer.
Orders typically ship within 2 business days of the receipt of your order although we do our best to ship earlier. If we are out of stock, which we try to avoid but it does happen, we will notify you by e-mail or phone and provide you with the anticipated shipment date or other options. PLEASE NOTE: Large ticket or slow turning items are brought in to meet specific to customer requests and typically ship one week after receipt of the order. These items typically include: products over $100; replacement parts; PetSafe products; Kidco products and some Precision products.
Return Policy
Returns are accepted within 14 days of receipt provided the customer pays the return shipping and the product is in original condition, including packaging and the product is suitable for resale. If the product is not suitable for resale or the packaging has been damaged a refund will not be provided. The original shipping charges will not be refunded and all returns are subject to a $5.00 cancellation charge.
If a return is necessary due
to an error on Petacular's part, or a product is found to be defective
Security & Privacy Policy
Petacular knows that security is very important to
our clients. As such we use SSL (an internet standard) to
protect our clients when they make payments through our store.
We never pass credit card numbers by email or in an unsecured
manner and we never store unencrypted data on this
site.
We
accept Visa, Mastercard or American Express.
IMPORTANT: Be sure to supply us with your
EXACT billing address as it appears on your credit card
statement. ALL "bill to" addresses must be a perfect match to
what your credit card issuer has on file for you. This site has
been accepted by the Verified by Visa and Mastercard Secure
programs.
Privacy - Petacular collects personally
identifiable information (like names, postal addresses, email
addresses, etc.) when voluntarily submitted by our visitors.
The information you provide is used to fulfill your specific
request. This information is only used to fulfill your specific
request and is not sold or used in any other manner. Petacular
may share information with governmental agencies or other
companies assisting us in fraud prevention or investigation. We
may do so when: (1) permitted or required by law; or, (2)
trying to protect against or prevent actual or potential fraud
or unauthorized transactions; or, (3) investigating fraud which
has already taken place. The information is not provided to
these companies for marketing purposes.
Pricing, Shipping Policy
All
prices are in Canadian dollars. HST of 13% will be added to
shipments going to provinces requiring HST collection, or 14% in
New Brunswick, and GST of 5% will be added to shipments
going to all other Canadian destinations.
Petacular ships throughout Canada and the USA via Canada Post
and US Post. Options are Regular Parcel, Xpresspost and Priority
Courier. When you begin the checkout process and select your
location, our system will provide you with the shipping options
available in your area and you may then select the method you
prefer.
Orders typically ship within 2 business days of the receipt
of your order although we do our best to ship earlier. If we are
out of stock, which we try to avoid but it does happen, we will
notify you by e-mail or phone and provide you with the
anticipated shipment date or other options. PLEASE NOTE: Large
ticket or slow turning items are brought in to meet specific to
customer requests and typically ship one week after receipt of
the order. These items typically include: products over $100;
replacement parts; PetSafe products; Kidco products and some
Precision products.
Return Policy
Returns are accepted within 14 days of receipt provided the
customer pays the return shipping and the product is in original
condition, including packaging and the product is suitable for
resale. If the product is not suitable for resale or the
packaging has been damaged a refund will not be provided. The
original shipping charges will not be refunded and all returns
are subject to a $5.00 cancellation charge.
If a
return is necessary due to an error on Petacular's part, or a
product is found to be defective within 3 days of receipt,
Petacular will cover the return shipping costs at the Parcel Post
rate. Contact us to make shipping arrangements prior to returning
a product for these reasons. After 3 days, the Manufacturer's
Warranty (if applicable) will be the remedy for any defects or
problems.
Loyalty Reward Program
Join
the Petacular Loyalty Reward program and receive a 2% credit on
all purchases. Loyalty reward credits can be applied against your
next purchase or banked for down the road. On check-out simply
complete the membership sign-up form.
Policies at
Petacular
Loyalty Reward Program
Join the Petacular Loyalty Reward program and receive a 2% credit on all purchases. Loyalty reward credits can be applied against your next purchase or banked for down the road. On check-out simply complete the membership sign-up form.
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